Frequently Asked Questions
How does the hydration vest work?
The vest includes a built-in water bladder and drinking tube, allowing you to sip hands-free while running, hiking, or training. No need to stop or carry bottles.
How do I clean the hydration bladder?
Simply rinse it with warm water and mild soap after each use, then hang it open to dry completely before storing.
Where are you located?
Our head office is located in Melbourne, Victoria
How much does shipping cost?
Shipping is free on all orders to Australia.
Is it suitable for both athletes and casual users?
Definitely. Whether you’re an athlete, adventurer, or everyday mover, the Endurawell Hydration Vest supports hydration, comfort, and performance for every activity level.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do i contact Endurawell?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Endurawell.co@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.