Frequently Asked Questions
How soon can I expect to see results from using the Muscle Recovery Pad
Results can differ, but many users begin to notice clear improvements after a few consistent sessions. Regular use helps maximise the effects, supporting quicker relief from muscle tightness and stiffness while promoting overall recovery.
Is there a recommended duration for each Muscle Recovery Pad session?
Most LED belt sessions typically last between 15 and 30 minutes per treatment area. However, it’s important to follow the device’s instructions and seek personalised guidance to ensure it suits your individual needs and conditions.
Where are you located?
Our head office is located in Melbourne, Victoria
How much does shipping cost?
Shipping is free on all orders to Australia.
Is it suitable for both athletes and casual users?
Yes. The EnduraWell Muscle Recovery Pad is designed for both athletes looking to speed up recovery and everyday users wanting relaxation, pain relief, and overall wellness support. Whether you're recovering after a tough workout or simply unwinding after a long day, it’s an easy way to support your body’s natural recovery process.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do i contact Endurawell?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Endurawell.co@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.