Frequently Asked Questions
How does the Endurawell Hand Recovery device work?
✨ How It Works
The Electric Hand Massager uses a combination of air compression, soothing heat, and targeted pressure massage to help your hands feel relaxed, refreshed, and recovered.
💨 Air Compression Massage
Built-in airbags gently compress and release around your hand to help reduce tension and daily fatigue.
♨️ Soothing Heat Therapy
Optional heat helps warm stiff muscles and provides a comforting recovery experience after long days, workouts, typing, or tool use.
🎯 Targeted Pressure Point Relief
The massage pattern is designed to target common tension areas in the fingers, palm, and wrist.
🔄 Supports Circulation & Relaxation
The combination of heat and massage helps promote relaxation and a refreshed feeling in tired hands.
How long should I use it for?
Most users enjoy sessions between 10–15 minutes per hand, depending on personal comfort and preference.
Where are you located?
Our head office is located in Melbourne, Victoria
How much does shipping cost?
Shipping is free on all orders to Australia.
Does the hand massager use heat?
Yes! The device features soothing heat therapy designed to help relax tired, stiff, and overworked hands during your massage session.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do i contact Endurawell?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Endurawell.co@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.