Frequently Asked Questions
How does the red light therapy mat work?
The mat delivers targeted red and near-infrared light deep into muscles and tissue. This light stimulates cellular energy production, helping improve circulation, support recovery, and reduce soreness. Just relax on the mat for a short session while the light works to help your body repair, recover, and recharge.
How do I clean the red light therapy mat?
1. Turn Off & Unplug
Always switch off the mat and disconnect it from power before cleaning.
2. Wipe the Surface
Use a soft cloth slightly damp with water or a mild soap solution to gently wipe the surface of the mat.
3. Dry Thoroughly
Wipe again with a dry cloth and allow the mat to fully air dry before using or storing it.
4. Avoid Excess Moisture
Do not soak the mat or use harsh chemicals, alcohol sprays, or abrasive cleaners, as this may damage the surface or electronics.
Tip:
For regular hygiene, especially if used after workouts, wiping the mat down after each use is recommended.
Where are you located?
Our head office is located in Melbourne, Victoria
How much does shipping cost?
Shipping is free on all orders to Australia.
Is it suitable for both athletes and casual users?
Yes. The EnduraWell Red Light Therapy Mat is designed for both athletes looking to speed up recovery and everyday users wanting relaxation, pain relief, and overall wellness support. Whether you're recovering after a tough workout or simply unwinding after a long day, itβs an easy way to support your bodyβs natural recovery process.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How do i contact Endurawell?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Endurawell.co@gmail.com
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.